FAQs

What are your shipping policies?
Currently, we are only offering in store pick up for our online orders. All order can be picked up at our Kingston shop. We hope to add shipping options to the site very soon. Thank you for your patience.

What are your shipping fees?
Currently, we're are not charging any additional fees for pick up orders. 

Can I pick up my order at the store?
Yes! Karen calls this BOPIS (Buy Online Pick-up In Store). Currently, we are only offering this option for our online orders. You can place your order online and then select "store pick-up" at check out (it will be the only choice). You can then pick up your order at our Uptown Kingston store or curbside. You will receive an email once your order is ready.

For curbside pick up orders, please call us in advance at 845-338-8100 to arrange a convenient time for you to pick up.

When will my order be ready?
Please allow approximately 2-3 business days for us to process your order. You will receive an email from us once your order is ready for pick up at our Kingston store.

What is your return policy?
Merchandise purchased from BopToTottom.com may be returned for refund within 30 days from pick up of goods. Item(s) must be in its original condition, in original packaging with all tags still attached to any clothing. Bop to Tottom is unable to accept returns on sale merchandise, opened items, special order items, items returned without a receipt or invoice and items received more than 30 days after pick up. Please bring your return order and packing slip to our Kingston shop for processing.

PLEASE NOTE: ALL FACE MASK SALES ARE FINAL - NO RETURNS.

      How do your Gift Certificates work and can I use them in the Kingston store?
      Our Gift Certificates are available in denominations of $10-$250. Once you complete your purchase, the E-Gift Certificate confirmation email is sent directly to the buyer's email address where they can then be forwarded to the recipient(s). They're instantly redeemable at BopToTottom.com or at our Kingston NY flagship boutique.

      Can I have my items wrapped?
      Unfortunately gift wrapping is not available for online orders at this time. We hope to add this feature soon. Please keep checking back.

      How did you come up with your shop name?
      As Karen was envisioning her own boutique, she was baffled about a name. Brainstorming with friends at a photoshoot in NYC, she surprised herself and said, “My shop will have everything... From BOP TO TOTTOM!” One little speech flub and our beloved shop name was born.

      Where is your store located and what are your hours?
      We are OPEN!!! The Bop to Tottom store is located at 334 Wall St, Kingston, NY 12401. Our hours are as follows:

      Pandemic Hours:

      Wednesday - Friday
      11:00 - 5:00
      Saturday
      11:00 - 4:00
      Sunday
      By Chance 11:00 - 3:00

      Monday & Tuesday
      Closed for rest & play

      How do I contact you?

      Please call us at 845-338-8100 or email anytime at hello@boptotottom.com.